Dog Proofer logo
Dog Proofer logo

All articles

Order Management

How do I change my shipping address?

We can only update or change a shipping/delivery address before the order has shipped. To ensure your order arrives at the correct location, we ask that you double-check that your shipping address is correct before you place the order. Sometimes auto

What should I do if items are missing from my order?

Although it is uncommon for items to be missing from your order, we do pack every order by hand and occasionally mistakes may happen. If you notice any discrepancies in your order upon receipt, such as missing items, we advise thoroughly checking all

Can I change my order if I've selected the wrong item?

If you need to make any changes to an order (if you accidentally make an error in your selection, for example), we encourage you to contact us right away. We aim to ship orders as fast as possible, and can only make adjustments to an order prior to s

Can I get a copy of my invoice?

If you require a detailed invoice showing the amount and date paid or the currency in which it is issued, our team can provide you with a PDF copy. We strive to accommodate requests for additional information to be added to invoices to help you claim

Is it possible to make split payments on an order, and how does it work?

We offer payment plans through a third-party processor called Klarna. To utilize these services, just select Klarna as your payment method during checkout (only available if you checkout directly online) and follow the steps to sign up!. If you prefe